"Away from the 'icebergs'"
I agree with the author about the 3 icebergs. We should steer away from the "just in case" collection. Patrons particularly seem to resent a reference collection, which cannot be checked out. In our 2.0 environment, where information is quickly retrieved electronically, these collections may become more and more difficult to justify.
Reliance on user education - the author is right, again - libraries do the best they can but cannot provide all the training requested by patrons so improving the online services themselves to become more user friendly.
The "come to us" model of library service - yes, this too, has changed. With the internet, the library is no longer just a physical place that people have to come to for informtion. It is expected that the library bring information to the people, wherever they are, especially through the internet.
Library 2.0 is all this and everything we are learning through the "23 things." It is a changing, evolving entity and an exciting and sometimes scary place to be.
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